Our Services



Hospital Policies



  • Appointment Policy

    To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointments.  Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable.  Please realize that we make a sincere attempt to see each client and patient on time.
    For your convenience Day Admit appointments are available.  A "day admit" means you can bring your pet at the time that works best for you and leave him/her with us for a few hours.  Usually we will ask you to drop your pet off sometime in the morning so our doctors can examine the patient in between appointments and surgeries.  Once the doctor is finished, she will give you a call to go over the diagnosis/treatment and give you discharge instructions.

  • Boarding Policy

    In order to board your pet with us you must be a current client that has been with us for 6 months or more.  
    Canines must be current on DHPP vaccine, Rabies vaccine, Bordetella vaccine, Heartworm test, and Fecal exam.  
    Felines must be current on FVRCPC vaccine, and Rabies vaccine.
    Unfortunately we are not able to board puppies and/or kittens under the age of 6 months.

  • Client and Patient Arrival Policy

    Please let the receptionist know your name, pet(s) name, and appointment time when arriving for your appointment.  For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.  All cats must be presented in an appropriate cat carrier.

  • Heartworm Prevention Policy

    Heartworm prevention is a prescription.  We must have a current heartworm test on all canines in order to refill heartworm prevention.  

    These recommendations for yearly heartworm testing are based on the fact that heartworm infection can cause serious damage to a dog's heart and can do so in a fairly short period of time.
    • Even though currently available heartworm preventive medications are very effective, there is truly no medication which is able to claim 100% effectiveness.
    • In addition, there may have been lapses in the monthly heartworm preventive treatment protocal if the owner forgot to give the medications for a month or two and did not realize this was the case.
    • Compliance issues can occur.  Some dogs can be quite adept in pretending to swallow medications which they actually have not swallowed.

    The yearly heartworm test is seen as a safety measure to protect the health of your dog and evaluate the efficacy of the heartworm preventive medication your dog is taking.





  • No Show Policy

    We will try our best to call appointments the day before as a reminder.  The client must at least call or leave a message canceling appointment, boarding reservation, or surgery.  If this is not done, and you fail to show up for your scheduled visit then a fee will be assessed to your account.

  • Online Pharmacy Policy

    We do not approve the purchasing of Heartworm medication or any other prescription medication online. 
    If you are signed up for a Pet Portal with us then you can access our personal online store.  Our store contains the same safe products that you would purchase within our clinic and most of our prices are the same if not better then 1800 Pet Meds, Pet Care RX and more.

    We have this policy because of repeated abuse from online pharmacies such as Entirely pets, 1800 pet meds, Pet Care Rx, and more.  They harass animal hospitals until they get the answer they want.  Most of them have no prescribing vet on staff and yet they will approve prescriptions without even contacting us.  If they do have a licensed vet on staff most of them are not licensed in the state they are selling to.  That is ILLEGAL!   If we decline the order for whatever reason they will tell YOU the client that it is too late and they have already charged your credit card.  This is NOT true.  They LEGALLY cannot charge you without an approval from the veterinarian. 
    The Attorney General has said that "it is up to the prescribing veterinarian to decide whether they
    will or will not approve online purchases".

    We also warn clients of buying counterfeit products.  In order for a company to purchase prescription medication they have to have a veterinary license.  So, the question is, how are these companies purchasing their medications?
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  • Payment Policy

     We accept cash, check (with valid drivers license) and all major credit cards and debit cards.  We offer payment plans through Care Credit and we will fill out any paperwork from pet insurance companies.

    A lot of clients have to deal with pet emergencies and then unexpected costs for treatment and/or surgery.  We urge all clients to check out Care Credit.  Care Credit can help you pay for all ranges of stuff for your pets whether it's just monthly food, yearly prevention or the unexpected emergencies. 
    You can call them at 1-866-893-7864 or visit their website at www.carecredit.com.  You can also get a free and fast quote from their website.

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  • Prescription Refill Policy

    Please give us at least one hour to fill your pets medications.  All prescriptions must be approved by the veterinarian on staff before they are filled.

    Log on today to discover the convenience of purchasing prescriptions and more products directly from our secure Online Store. Simply visit our website at www.suburbiavet.com and click on "Pet Portal LOG IN." Once you log in, click the "Shop Online" menu tab to get started.

    Our Online Store means you can order what you need at any time of the day or night and have it delivered right to your doorstep. It's quick. It's convenient. It's secure. When you buy through us you can feel confident that the products you receive come from a reliable and trusted source.


    Don't have a Pet Portal? Pet Portals are FREE personalized, private, secure websites where you can: View your pet's health information, Shop online for prescription refills & more, View your order history, Request appointments, Post photos of your pet, Search our extensive pet health library, Log on today to discover the benefits of managing your pet's health online! Simply visit our website at www.suburbiavet.com and click on "Pet Portal LOG IN" to get started. See you online!


  • Surgery Policy

    All surgeries must be schedule in advance unless it is an emergency.  Surgery drop off time is between 7 to 8 am.  All surgery patients except for Rabbits MUST not eat past 8pm the night before their scheduled surgery.  Our surgical releases are available to download under "clinic forms".  If you are not able to download the release before the surgery then please allow yourself a few extra minutes to fill it out when dropping your pet off.

General Services



  • Bathing

    Treat your pet to a luxurious bath. Our special, cleansing baths remove dirt, debris and that doggie pet odor – your pet will feel fresh and revitalized. If scratching is a problem, our medicated baths contain soothing agents that stop the itching. Services also include nail trim and ear cleaning.

  • Behavioral Medicine & Counseling

    Illness doesn't always have a physical cause. We can provide advice regarding the correction of problems such as excessive barking, chewing, spraying, scratching, digging, house soiling and aggression.  We can also help  develop a treatment regimen for disorders such as separation anxiety and obsessive behavior.

  • Blood Transfusion

    In case of emergency we are able to provide blood transfusions. The blood is collected from donor pets that live with their owners.

  • Boarding for Cats

    Cat owners take the time to feed, nurture, and lavish attention on their feline(s). Our highly qualified kennel attendants do the same when you can't be there. We provide tender loving care (such as brushing and cuddling) to keep your cat healthy and happy.   Litter boxes, food bowls, water bowls and Pro Plan dry cat food are provided.  But, feel free to bring your cats own special diet so that your finicky feline will be use to eating the same food.  Our boarding release is available for you to download on our "Clinic Forms" tab.Vetsuite_Img_97967
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  • Boarding for Dogs

    Dog owners feed, nurture, and lavish attention on their "best friend". Our highly qualified kennel attendants do the same for your dog when you can't be there. We provide tender loving care (such as brushing and cuddling), and supervised outdoor playtime to keep your dog healthy and happy.  Our boarders are walked multiple times a day and we provide beds, food and water bowls and we feed Pro Plan dry dog food.  If your pet is on a special diet or you just want them to be fed their regular diet feel free to bring their food too.  Our Boarding releases are available for you to download on our "Clinic Forms" tab.Vetsuite_Img_97966
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  • Companion Therapy Laser

    Drug free, surgery free, pain free, relief for your companion.

  • Day Care

    We offer day boarding.  Is your pet unhappy or lonely while you're at work? Give your companion the personal attention he or she deserves throughout the day. We offer the same TLC and playtime offered to our longer-term guests.Vetsuite_Img_97970
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  • Dental Care

    Our dental services include teeth cleaning and polishing, dental xrays, tooth extractions and minor oral surgery.  Regular professional cleaning is important to maintaining your pet's teeth. We use modern and safe ultrasound to clean each tooth thoroughly - above and below the gum line. Dental technicians polish teeth to create a smooth, lustrous tooth surface more resistant to plaque buildup. Fluoride treatments help strengthen enamel and reduce tooth sensitivity.   Our Dental Treatment releases are available for you to download on our "Clinic Forms" tab.

  • Euthanasia Services

    Saying goodbye to a long-time friend is painful. We work with clients to ensure their pet's comfort and dignity.

    Services include taking care of the remains as directed by the client through Live Oak Pet Services.  You can visit their website at www.liveoakpetservices.com

    We have our Euthanasia forms available to download for your convenience on our "Clinic Forms" tab. 
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  • Immunization Care

    We strive to prevent illness whenever possible.  We offer Canine and Feline Yearly packages as well as New Puppy and Kitten packages.

  • Internal Medicine

    We offer in hospital referrals to an internal medicine specialist who performs endoscopic procedures and helps us with the diagnosis of more complicated cases.

  • Microchips

    Microchips have helped reunite thousands of pets with their families. We offer the most widely used microchip products to increase the chances of a safe recovery.

    For more information visit www.akccar.org
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  • Nutritional Counseling

    Some pets require special food such as for diabetics, kidney problems, weight management, etc.  Our veterinarians are available to help you choose the right special diet for your pet to keep him or her happy, healthy and active.  We carry Purina and Royal Canin Veterinary Diets.

  • Pain Management

    Veterinary patients feel pain and discomfort under the same circumstances as people do. We know that recognizing and alleviating pain in animals is the essence of good patient care.

  • Pharmacy

    We maintain a complete inventory of pharmaceuticals, vitamins, shampoos, flea and tick control products and heartworm preventatives to meet the needs of your pet.

    For Heartworm prevention we carry Heartgard and Interceptor for Canines and Revolution for Felines.  

    For Flea & Tick prevention we carry Frontline for Canines & Felines, Vectra and Comfortis for Canines, and Revolution for Felines.

  • Radiology

    Radiology – or X-rays – help our veterinarians evaluate muscular-skeletal, cardiovascular(cardiopulmonary), gastrointestinal, reproductive and urinary systems.
    Our on site digital xray machine provides high quality radiographs.

  • Specialized Surgery

    Our veterinarians are able to perform specialty surgeries such as: Soft palate resections, Cherry eye removals, FHO on small animals, Cystotomy, Cryotherapy, Tumor remoals, Cryptorchid neuters, Hernia repairs, Exploratories and Gastropexies.

  • Surgery

    We offer the most advanced surgical techniques and technology. We offer clients pre-operative blood screening for all patients before surgery and anesthetics that are specifically tailored to your pet. Surgical services and facilities include: Heated surgery tables for greater comfort; Oxygen saturation & flow monitors; Blood pressure, Temperature, and Heart rate monitors.   Patients are carefully monitored after surgery in our recovery suite until they are fully awake and ready to go home with their owners.

  • UltraSound

    This non-invasive, state-of-the-art technology uses sound waves to painlessly examine specific internal organs, primarily the heart and abdominal organs. Pregnancy exams are also available.

Breeding Services



  • Progesterone Timing

    We offer 2 types of Progesterone tests.  One test type is sent to IDEXXX laboratories and the next day we receive a number result.  The other is a test provided by Camelot Farms that we run in house that provides a color result.

  • Artificial Insemination

    An artificial insemination is where a catheter is placed into the females cervix and fresh semen is injected.Vetsuite_Img_97968
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  • Surgical Implant

    A surgical implant involves putting the female under anesthesia and the fresh or frozen semen is placed directly into the uterus.Vetsuite_Img_97969
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  • C-Section

    Cesarean sections are scheduled in advance for breedings that we have done.Vetsuite_Img_102395
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  • Canine Semen Freezing & Storage

    We are an AKC approved hospital for freezing and storage of canine semen.

    We require a copy of the dogs registration papers, DNA papers, Brucellosis result, Microchip/Tattoo for identification, and Suburbia North Semen forms which are available for download under the "Clinic Forms" tab.


    So, you think you want to have semen frozen and stored on your dog.  Things you need to know to make it a success!
     
    1. Teach your dog “how to do it”. We are constantly amazed how many dogs are brought to us to have a "collect and freeze" that have never been “collected” before. Just because your dog has bred naturally before, does not mean he will be able to do it “artificially”. Even if the dog is nice they can become scared and even aggressive when we have to handle their penis.
    2. Semen count and quality are much better at younger ages.  So if you have a champion stud, freeze his semen now!
    3. Don’t wait until the dog is being shipped to the new owner in Hong Kong on Friday to decide this has to be done NOW. Most dogs do better with a “teaser” bitch, and we don’t always have one available. If you have intact girls, plan the freeze when one of them is in standing season or borrow one from a friend.
    4. Please don’t wait until your dog is old, and/or sick, to decide to do this.
    5. If you even THINK you might want your dog collected and his semen frozen, don’t scream at him for “humping”. Or, if it is too late for that, he may have to come for lessons before the actual freeze process is attempted.
    6. If your dog is not easy to collect, we will ask you to leave him for the day. Some dogs have had to stay here a couple of days to calm down enough to cooperate with us. We actually have to spend more time with a “failure” than a success.
    7. The amount of “breedings” depends on the quality of the semen that we get from your dog. Generally speaking, the older the dog is, the fewer number of breedings you will get. Also, the smaller the breed, the fewer number of breedings. And, of course, the less trained your dog is, the fewer breedings you will get. The dogs really need to feel comfortable doing this.
    8. The freezing process we use are pellets placed into vials. Each vial contains approximately 1 million live, normal sperm, and equals one breeding. You cannot compare “straws” to vials without knowing semen morphology. It depends on the morphology and post thaw recovery to know how many straws are used for each breeding.

    We are very proud of the quality of the semen we freeze.
    Please help us to help your dog!

     


  • Chilled & Frozen Semen Shipping

    We use Camelot Farms extenders and techniques and liquid nitrogen shippers are available for rent.